Service, maintenance, Delivery and Warranty
Delivery
Deliveries are provided on purchases and/or rentals. It is preferable that routine and repeat orders be called in 24 hours in advance but at least before 11:00 a.m. for same day delivery. DO NOT request routine equipment delivery through the answering service.
Rental Equipment
Customers are responsible for routine maintenance and cleaning of rented equipment according to the instructions provided during the initial set-up. Service, parts, and labor are provided free of charge on rental equipment (except in the case of misuse or abuse). If the rented equipment has been damaged through misuse or abuse, the maintenance and repair costs become the customer’s responsibility.
Purchased Equipment and Warranties
New equipment is subject to the manufacturer’s warranty. Refer to the warranty information provided to you at the time of delivery of the purchased item. All warranties will be honored under applicable State laws. Used equipment purchased from our company has a 90-day warranty on parts and labor.
Services and Repair
Service or repair on equipment purchased from our company that is no longer covered by the manufacturer’s warranty will be subject to current labor charges. The customer will be informed of their responsibilities regarding the ongoing care and service of the equipment and will be provided with maintenance instructions and how to obtain any service required. All service and repair must be scheduled by calling the office during business hours.
Maintenance and Safety
Allcare performs routine and preventive maintenance on medical equipment used by patients and staff in the provision of care, treatment, or services at defined intervals and according to the manufacturers' guidelines.
Allcare performs basic safety and operational checks on medical equipment used by patients and staff in the provision of care, treatment, or services, according to Allcares' policy and the manufacturers' guidelines.
Allcare evaluates the performance of devices used for analyzing, measuring, and testing medical equipment, according to the manufacturers' guidelines.
Returns
Merchandise may be accepted for exchange or refund within 30 days of purchase when accompanied by a sales receipt. To receive a refund the item must be new and in the original packaging. Refunds are subject to management discretion.
Oxygen (compressed gas), disposable supplies, diagnostic instruments, wheelchairs, undergarments, stockings, items worn next to the skin, or any opened sterile or packaged goods WILL NOT be accepted for return, refund, or credit, unless the item is substandard or otherwise defective.
Financial Policy
All new equipment setups going on account require prior verification of insurance coverage before equipment is setup. If this is not possible due to a weekend or other after hours setup, verification must be done on the next business day.
We do not guarantee coverage of, or payment of insurance claims.
We do not guarantee any time frame for processing of insurance claims or subsequent billing from our office. It will be done in as timely a manner as possible.